Frequently Asked QuestionsBefore contacting us, please browse our FAQ.
What payment options do you accept?
We currently accept payment through PayPal, a secure payment portal that allows you to pay via credit card without an account. All payment is due in full before your item will ship.
By state law, we must collect sales tax for all orders placed in Florida.
What is your refund policy?
We want you to be delighted with your order; however, due to the nature of custom artwork and made-to-order items, we are unable to offer refunds. We will work with you to make sure your experience is positive – please contact us at any time with questions, concerns or comments.
We make every effort to accurately represent our products (noting any variations in the description) and we are unable to accept returns due to differences in monitor displays.
All of our items are custom, so each may vary slightly – the charm and beauty of handmade!
If your products arrive damaged, let us know immediately (no longer than 7 days from receiving the package) and please retain all packaging materials so we can file a damage claim with the shipping service. We’ll do our best to quickly rectify the situation in a way that will make you happy.
Our home fragrance products can melt in hot weather. We are not responsible for products that have melted or been affected in shipment.
What are your shipping options?
At this time, we only offer shipping in the U.S.
Unless otherwise noted, greeting cards will ship within 1-2 business days via USPS First Class Mail. You will receive USPS tracking information once your package ships, and it should arrive in 2-3 days.
Art prints and custom artwork will ship via USPS Priority Mail with tracking and insurance.
Soy wax gift sets ship within 2-3 business days via USPS Priority Mail with tracking and insurance. Soy wax stocking stuffers ship within 2-3 business days via USPS First Class Mail.
What kind of materials do you use?
Our metallic prints are printed on gorgeous Kodak Endura Metallic paper and then mounted on 2mm black styrene. The metallic paper is a wonderful choice for modern décor because it has tack-sharp detail, richly saturated colors and a pearlescent finish that offers an almost 3D effect. Mounted prints don’t need to be framed – you can display them directly on your walls with mounting adhesives!
Gallery Wrapped Canvases
Each gallery wrapped canvas is 1.5″ deep and arrives ready to hang with pre-installed hardware.
The canvas features durable construction, tucked corners and a clean finished back. Produced at one of our most trusted labs, your artist canvas is printed with pigment-based inks for true color and exceptional fade resistance. It’s then finished off with a clear acrylic coating that provides a protective layer and a slight satin luster.
Our 5×7 folded greeting cards are printed on 130# matte card stock with a subtle non-glossy finish, paired with matching white envelopes.
Our paw print soy wax tarts are handmade with 100% soy wax and premium fragrances. Simply place a tart into your electric tart warmer and enjoy for many hours of home fragrance!